Privacy Policy

Last updated: September 28, 2026

Vanderhouse Co., Ltd. (“Vanderhouse”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

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This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit or use our website, contact us, submit an enquiry, request information about properties or services, or otherwise interact with us.

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Vanderhouse Co., Ltd. is a company registered in Thailand.

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Registered address:

58/117 Thepkasatree RD., Moo 6, Muang, Phuket 83000, Thailand

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Email: info@vanderhousegroup.com

Phone: +66 (0)81 349 30 23

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By submitting your personal data to us, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent, we will obtain it separately and in the manner required by applicable law.

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1. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

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Information you provide to us

This may include:

first and last name;
telephone number;
email address;
preferred method of communication;
country of residence;
information about your property requirements and preferences;
intended purpose of purchase, such as living, leisure or investment;
approximate budget and other information you voluntarily provide in an enquiry or property request;
information you provide when communicating with our representatives.

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We ask you to provide only information that is relevant to your enquiry. Please do not submit sensitive personal data unless we specifically request it and provide an appropriate legal basis for processing it.

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Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address;
browser and device information;
operating system;
pages viewed and interactions with the website;
date and time of visits;
referring website or campaign;
cookie identifiers and similar technologies;
information used to measure advertising and website performance.

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The exact technologies used may vary depending on the website configuration and the services enabled on a particular page.

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2. How We Use Personal Data

We may process personal data for the following purposes:

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Responding to enquiries

To:

respond to your requests;
contact you regarding properties or services you have requested;
provide property information and recommendations;
arrange consultations, property viewings or other requested services;
communicate with you regarding your enquiry.

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Providing our services

To:

identify properties that may match your requirements;
provide real estate consultancy and transaction support;
communicate with developers, property owners, service providers or professional advisers where necessary to provide requested services;
assist with negotiations, due diligence and transaction-related processes.

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Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

information about properties;
new project announcements;
special offers;
market updates;
other information about Vanderhouse services.

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You may opt out of marketing communications at any time.

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Website analytics and advertising

We may use cookies, analytics technologies and advertising technologies to:

understand how visitors use our website;
measure the effectiveness of our advertising campaigns;
improve our website and services;
measure conversions;
display or measure relevant advertising.

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Where consent is required by applicable law, non-essential analytics and advertising technologies will only be activated after the appropriate consent has been obtained.

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Legal and security purposes

We may process personal data when necessary to:

comply with applicable laws and legal obligations;
respond to lawful requests from public authorities;
establish, exercise or defend legal claims;
prevent fraud, abuse or unlawful activity;
protect our rights, property and users;
maintain the security of our website and systems.

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3. Legal Bases for Processing

Depending on the applicable law and the circumstances, we may process your personal data on one or more of the following legal bases:

your consent;
the performance of a contract or steps taken at your request before entering into a contract;
compliance with a legal obligation;
our legitimate interests, where permitted by applicable law and where those interests are not overridden by your rights and interests.

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Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

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Where consent is required, consent will be requested separately from other terms and conditions and in clear and understandable language.

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4. Lead Generation and Third-Party Services

We may use third-party service providers to operate our website, collect enquiries, manage leads, communicate with clients, analyse website usage and measure advertising performance.

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These providers may include:

lead-generation and form providers, including Marquiz;
CRM and customer-management systems;
hosting and cloud service providers;
email and communication providers;
analytics providers;
advertising and measurement platforms, including services provided by Google and Meta;
technical and security service providers.

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Such providers may process personal data on our behalf or may process certain information independently in accordance with their own privacy policies, depending on the nature of the service.

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We seek to use appropriate contractual, technical and organisational measures when engaging service providers that process personal data on our behalf.

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5. Disclosure of Personal Data

We may disclose personal data to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy:

our employees and authorised representatives;
affiliated entities, where applicable;
property developers and property owners, where necessary to respond to your enquiry or provide requested services;
professional advisers, including legal, financial and other consultants;
technology and service providers;
CRM, lead-management and communication providers;
analytics and advertising providers;
government authorities, courts, regulators or law-enforcement bodies where required or permitted by law.

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We do not sell your personal data.

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We will not disclose your personal data to third parties for their own direct marketing purposes unless permitted by applicable law and, where required, with your consent.

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6. International Transfers

Because Vanderhouse operates in Thailand and works with international clients and service providers, your personal data may be processed or accessed in countries other than the country in which you are located.

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Where applicable law imposes requirements on international transfers of personal data, we will take reasonable steps to comply with those requirements and use appropriate safeguards.

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For individuals to whom the GDPR applies, transfers of personal data outside the European Economic Area will be carried out using a legally permitted transfer mechanism where required, such as an adequacy decision or appropriate safeguards under applicable data protection law.

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7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

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For enquiries and lead-generation information, we generally intend to retain personal data for up to three (3) years after the last meaningful interaction with you, unless:

a longer period is required by law;
the information is necessary to establish, exercise or defend legal claims;
you have entered into an ongoing relationship with us;
another lawful basis permits or requires continued retention.

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When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

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8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

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These technologies may be used for:

essential website functionality;
remembering preferences;
analytics;
measuring website performance;
advertising and campaign measurement.

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Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

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You may manage your cookie preferences through the cookie settings available on our website and, where applicable, through your browser settings.

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For more information, please refer to our Cookie Policy.

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9. Your Rights

Depending on the law applicable to you, you may have rights including:

the right to request access to your personal data;
the right to request correction of inaccurate or incomplete data;
the right to request deletion of your personal data;
the right to request restriction of processing;
the right to object to certain processing;
the right to withdraw consent where processing is based on consent;
the right to request portability of your personal data where applicable;
the right to object to direct marketing;
the right to lodge a complaint with a competent data protection authority.

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Thai PDPA provides data subjects with rights including access to their personal data, subject to statutory limitations. citeturn2search7

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Where the GDPR applies, additional rights may apply under the GDPR, including the rights of access, rectification, erasure, restriction, objection and data portability. citeturn2search1

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To exercise your rights, please contact us at:

info@vanderhousegroup.com

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We may need to verify your identity before responding to a request.

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10. Direct Marketing

Where permitted by applicable law, we may contact you by:

telephone;
email;
WhatsApp;
Telegram;
other electronic communication channels that you have provided to us.

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You may opt out of marketing communications at any time.

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If you receive a marketing email from us, you may use the unsubscribe mechanism provided in the message.

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Withdrawal of marketing consent will not affect the processing of your personal data for other lawful purposes.

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11. Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or unlawful disclosure.

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However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

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12. Children's Privacy

Our website and services are not intended for children.

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We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

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If you believe that a child has provided us with personal data without the required consent, please contact us at info@vanderhousegroup.com.

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13. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

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We are not responsible for the privacy practices, security or content of third-party websites.

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We recommend reviewing the privacy policies of third-party services before providing them with personal data.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

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The updated version will be published on this page with a revised “Last updated” date.

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Where required by applicable law, we will provide additional notice of material changes.

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15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about the processing of your personal data, please contact:

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Vanderhouse Co., Ltd.